Customer Services Clerk

Description:

Under the direction of the immediate supervisor, participates in the customer service and merchandising activities of the unit. Answers enquiries and provides information regarding the unit's products and services. Participates in maintaining an area of the sales floor. Completes order forms and invoices.

Major Duties and Responsibilities:

• Responds to customer enquiries to provide information on unit’s products and services. Assists customers in locating and ordering the unit's products.
• Completes order forms and requisitions. Consults documentation to verify order information. Follows up on orders. Liaises with suppliers and communicates with clients concerning the status of outstanding orders.
• Prepares invoices and follows up on related queries. Processes credit card sales for telephone or mail orders.
• Participates in maintaining an area of the sales floor. Orders and restocks merchandise.
• Assists in preparing promotional displays.
• Verifies prices, codes and condition of merchandise, and makes adjustments. Processes warranty claims concerning external repairs.
• Participates in taking inventory. Removes and prepares stock for return to supplier.
• Maintains a filing system appropriate to the activities of the unit, including inventory and customer database.
• Assists in training of others.
• Uses equipment such as a computer terminal, printer, telephone, calculator, microfiche, photocopier, fax machine and other office equipment.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description

Other Qualifying Skills and/or Abilities:

Able to stay calm in difficult situations. Able to deal with a high volume, fast-paced environment. Must be able to multi-task. Transmit and receive information accurately ensuring guests confidentiality, comfort and satisfaction. Experience in troubleshooting all customer-related issues ensuring excellent service. Able to help out front desk on occasion. Demonstrated ability to work in a PC environment, knowledge of word and excel. English and French, both written and spoken. Demonstrated organizational skills, ability to prioritize and multi-task to meet deadlines Must be client-focused and service-oriented. Able to deal effectively with customer requests, inquiries and complaints. Telephone skills and an ability to transmit and receive information accurately. Accuracy, attention to detail.