Description:
Key Responsibilities
Safety First, Quality Always
- Rigorously execute corporate safety, security and complying with regulatory requirements and established standards
- Achieve absolute operational integrity with zero safety defects and security infringements
Operational Excellence
- Achieve operational excellence being on time and error free
- Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks
- Willing to take up additional responsibilities and work shift duties
Outstanding Product and Services
- Provide the highest possible quality of services for our customers at any touch point
- Deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers
- Keep abreast with the latest product updates
- Provide extra attentiveness to our highest-value customer needs (front-end and elite MPO)
Crisis Management Capability and Preparedness
- Familiarity with station contingency local disruption plans and fall-back procedures
- Follow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experience
- Ensure our customers are cared for informed during disruption and offered choice whenever possible
People and Team
- Strive for good teamwork and fully participate as a supportive and collaborative team player
- Support other team members (suppliers included) to deliver services and products to company standards
Cost Efficiency and Productivity
- Capture ancillary revenue opportunity, e.g. excess baggage, upgrades etc
- Support station administration duties as required
Represent Cathay interests in the Airport Community
- Create and maintain professional working relationships with external parties in the best interests of the Company - authorities, suppliers and service providers, oneworld Partners, and other airlines