Description:
Cathay Pacific Canada is looking for enthusiastic, service oriented professional to join the Toronto Airport team. As part of the Airport team, you will be responsible for carrying out the day-to-day assigned duties and supporting overall operations while conforming to safety and security requirements. You will be the face of Cathay Pacific, delivering “Service Straight from the Heart” to ensure our customers always feel special and valued.
Key Responsibilities
Safety First, Quality Always
- Rigorously execute corporate safety, security and complying with regulatory requirements and established standards
- Achieve absolute operational integrity with zero safety defects and security infringements
Operational Excellence
- Achieve operational excellence being on time and error free
- Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks
- Willing to take up additional responsibilities and work shift duties
Outstanding Product and Services
- Provide the highest possible quality of services for our customers at any touch point
- Deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers
- Keep abreast with the latest product updates
- Provide extra attentiveness to our highest-value customer needs (front-end and elite MPO)
Crisis Management Capability and Preparedness
- Familiarity with station contingency local disruption plans and fall-back procedures
- Follow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experience
- Ensure our customers are cared for informed during disruption and offered choice whenever possible
People and Team
- Strive for good teamwork and fully participate as a supportive and collaborative team player
- Support other team members (suppliers included) to deliver services and products to company standards
Cost Efficiency and Productivity
- Capture ancillary revenue opportunity, e.g. excess baggage, upgrades etc
- Support station administration duties as required
Represent Cathay interests in the Airport Community
- Create and maintain professional working relationships with external parties in the best interests of the Company - authorities, suppliers and service providers, oneworld Partners, and other airlines
Requirements
Academic qualifications
- Completion of High School / GED or equivalent combination of education, training, and experience is required