Customer Service Specialist

Description:

Reporting to the Manager, Customer Services, the Customer Service Specialist will work with their portfolio of customers and internal stakeholders to provide timely and efficient transload and transportation solutions. The CSS will coordinate inbound and outbound deliveries with the railways and our Dispatch and Operations teams. The CSS will also leverage their relationship with our customers to identify new revenue opportunities and share those opportunities with our Supply Chain team.

What we are looking for:

· Customer service experience in high-volume, high-accountability environments

· Experience in Transportation, rail, logistics or similar environments preferred

· Experience and accuracy with data entry

· Proficiency in Microsoft Office (excel, word, outlook)

· Comfortable learning and adapting to new systems

· Ability to manage competing priorities in a fast paced, detail focused environment

· Able to build and maintain relationships with both internal and external stakeholders

· Highly developed communication skills

· The successful candidate will require a reliable vehicle as our office is located outside of public transport