Customer Service Representative I

Description:

What We Offer : - Employee centric benefits including Registered Pension Plan; health, dental, and life insurance; Employee stock purchase plans; Tuition reimbursement and so much more. - Ongoing training and development. - Agile working environment with options for remote, in office or hybrid work arrangements. - Dress for your day policy promoting a relaxed dress code. - Career advancement potential locally, nationally and internationally. We have more than 700 locations in 70 countries. Position Summary:

The successful candidates will be responsible for dispatching network contractors on property claims. These CSR’s will also be responsible for accepting and documenting new assignments from insurers and contractors, answering inquiries through both email and phone calls, and providing operational support to update existing files. Outbound customer satisfaction surveys are completed on a monthly basis, but there are no outbound sales calls involved in this position.

Requirements:

• Bilingual (French/English) would be considered an asset
• Must have superior customer service and telephone etiquette
• Time management and superior organization skills
• Property/Casualty Insurance experience would be considered an asset
• Advanced computer skills including Office 2007 and Windows XP
• Must be a team player
• No sales