Customer Service Representative

 

Description:

  • Minimum Grade 12 graduation or equivalent (GED).
  • Experience providing inclusive customer service to diverse clienteles.
  • Experience using digital applications to search for and record information.

Preference may be given to applicants with one (1) or more of the following:

  • Multiple years of experience in any of the above requirements.
  • Experience providing in-person customer service.
  • Experience providing customer service though phone or digital channels.
  • Experience delivering customer service in a high volume, fast-paced, rapidly changing environment.
  • Experience with conflict resolution and de-escalating situations.
  • Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns.
  • Experience maintaining administrative files and record keeping.
  • Experience delivering service in a regulated or legislated environment following processes and procedures.
  • Customer Service training and/or education.
  • Experience handling financial transactions.

 


Willingness Statements:

  • Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.)
  • Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required by the ministry (Note: It is important that you read the job posting carefully to understand the specific security screening requirements pertaining to the position).

Organization BC Public Service
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Service Representative
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-08-03 12:25 am
Expires on 2024-12-23