Description:
- Minimum Grade 12 graduation or equivalent (GED).
- Experience providing inclusive customer service to diverse clienteles.
- Experience using digital applications to search for and record information.
Preference may be given to applicants with one (1) or more of the following:
- Multiple years of experience in any of the above requirements.
- Experience providing in-person customer service.
- Experience providing customer service though phone or digital channels.
- Experience delivering customer service in a high volume, fast-paced, rapidly changing environment.
- Experience with conflict resolution and de-escalating situations.
- Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns.
- Experience maintaining administrative files and record keeping.
- Experience delivering service in a regulated or legislated environment following processes and procedures.
- Customer Service training and/or education.
- Experience handling financial transactions.
Willingness Statements:
- Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.)
- Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required by the ministry (Note: It is important that you read the job posting carefully to understand the specific security screening requirements pertaining to the position).