Customer Service Representative

Description:

Do you thrive under pressure? Do you live to provide memorable customer service experiences? Your ability to be responsive and follow procedures, yet always looking for creative solutions when unique situations arise does not go unnoticed. You work well within a team environment as you take calls, emails and dispatch tenant requests from across Canada. You also handle the administrative components for each request and follow-up to completion, with ease.

What you bring

• 1-2 years related work experience in an inbound/outbound contact/call centre, business or office environment is an asset.

• Ability to take initiative and deal intuitively with situations, work well under pressure and with minimal direction/supervision.

Bonus skills and experience

• A basic knowledge and understanding of real estate is desirable.

• Experience with Microsoft Office preferred.

• Data entry experience is desirable.

What success looks like

• Receive inbound calls and emails from tenants requesting service

• Create, revise, and dispatch work orders (including outstanding work orders from the Tenant Portal).

• Place outbound calls to the appropriate Colliers Building Operators if work orders are urgent and escalate accordingly.

• Track sick-days to ensure that work orders are dispatched to the appropriate Building Operator.

• Flexible to work Monday to Friday, 6am - 5pm.