Customer Service Representative

Description:

Respond to inbound calls from a variety of Health Care Providers
Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
Identify and assess the caller’s needs
Provide accurate, and complete information in a prompt and professional manner
Provide technical support where required to assist providers with electronic claims submissions
Collaborate with other internal teams & departments
Communicate effectively and efficiently
Provide a world-class customer service experience with every interaction
Other duties as assigned

Please note this role requires flexible availability and may include weekend shifts. The Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight.

Qualifications:
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to work independently and within a team environment
Problem-solving skills
Flexibility in working days, evenings and holidays
Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
French could be an asset.

Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.