Description:
The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. 'Service With Heart' is provided in an environment which strives to connect with citizens and business in order to complete all aspects of an information request, application filing or financial transaction as a one visit occurrence or to make arrangements for completing their requirements on a follow through basis by subsequent mail, telephone, or in-person attention from the staff of the responsible ministry. Services are provided for provincial government programs as well as making available a variety of services on behalf of other levels of government and other public sector agencies
Job Requirements:
- Minimum grade 12 graduation required, or equivalent (GED).
- Experience providing customer/client service experience.
- Experience with conflict management and dealing with emotionally charged individuals or groups.
- Clerical/admin experience, education and/or relevant training.
- Experience in word processing and other computer applications such as MS Word, Outlook, Excel.
Preference may be given to applicants with the following:
- Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
- 6 months or more of experience in any of the above requirements.
- Completed a training program focused on customer service/service excellence.
- Experience providing service through multiple channels (e.g., in-person, phone, email).
- Clerical and Administrative office experience in a public service (Municipal, Provincial, Federal) environment.
- Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
- Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.
Willingness Statements
- Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects.
- Willingness to perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day.
- Willingness to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.
- Willingness to travel occasionally, for varying lengths of time.