Description:
Duties & Responsibilities
DUTIES AND RESPONSIBILITIES :
- Responding to in-person, mail, electronic and telephone inquiries by:
- Determining customer needs
- Entering client information on student information system (Banner)
- Scheduling appointments and telephone call backs for Program Advisors
- Providing information on courses and programs, including availability and general eligibility requirements
- Knowledge of general fee information including student account status
- Arranging for the mailing of printed informational material such as calendars, flyers, brochures and recruitment packages
- Register clients into part-time courses and information sessions
- Responsible for providing customer service to applicants seeking to enrol in full-time Trade and Technology Programs
- Provide information which includes application status requests, documents outstanding/received, program intake dates, availability, program changes/transfers, application deadline dates and any related full-time application process and procedures.
- Accepting and reviewing full-time applications to ensure correctness, supporting documentation and transcripts have been attached and collect payment of application fee, and forward to the appropriate program areas.
- Keeping abreast of specific programs whose acceptance of applications is only for a certain time-frame and specific programs which require all pre-requisites and documentation to be submitted by a specific date.
- Determining where to direct inquiries, ie Admissions or Student Records
- Issuing of Assessment testing forms and determining which assessment test is required based
on the applicant’s choice of program.
- Assisting applicants in completing Change and Transfer forms
- Checking transcript & document requests for accuracy, financial holds etc.
- Input student data and name changes, maintain current student address information
- Understanding and ensuring student’s confidentiality and privacy in relation to the FOIPOP Act.
- Process returned mail
- Assisting with Convocation Ceremonies when required.
- Providing general Institute information; i.e. campus directions, parking information and transfer credits etc.
- Ensure that all financial documentation is secured according to Institute policies
- General knowledge of Institute policies and procedures
Distance Education courses:
- Registering clients into Distance Education courses, ensuring the requisite course materials, textbooks, etc are forwarded to the appropriate department for action.
- Liaising with Program Assistants, when necessary, if approval or clarification is required.