Description:
At Kitchen Craft, a division of MasterBrand Cabinets we make kitchens come to life. MasterBrand Cabinets is the #1 cabinet company in North America and we are on a mission to become the best in the world. We are looking for a Customer Service Representative who is passionate about helping us achieve our vision. When you’re on our team, you’re helping customers fulfill their dreams of a comfortable, inviting home that brings family and friends together.
What We Offer:
- Work From Home
- Day Shift with varying start and end times
- A competitive starting wage with an annual incentive plan
- Benefit Package including Employee Assistant Program
- Employee Cabinet Purchase Program for you to create your own dream Kitchen
- Development and Career Opportunities
- Team oriented environment (may include cross-functional training in other roles)
What We Are Looking For
Our most successful Customer Services Representatives have a passion for providing outstanding customer service and a highly contagious positive attitude. A detail-oriented person with strong written communication skills will do well in this role as accuracy and diplomacy are required to build and maintain strong relationships with customers, sales, and colleagues alike.
As a Customer Service Representative, You Will:
- Assist all customers through incoming calls and emails in a timely manner
- Respond to customer inquiries regarding; order status, product information, claims/returns, order processing, account status, programs and processes
- Be an active listener and creative problem solver to help resolve customer inquiries
- Maintain customer account information and process orders with high level of speed and accuracy
- Perform detail-oriented administrative tasks while maintaining a positive attitude.
- Provide a meaningful and positive experience with every customer interaction
Qualifications
- A proven aptitude in customer service
- A minimum of 2 years previous experience in a service related role
- The ability to work under pressure
- Attention to detail and strong problem solving skills
- An upbeat, ambitious and compassionate personality
- Excellent verbal and written communications skills
- Solid listening skills
- High school diploma (or equivalent), university education an asset
- Strong computer and technical skills
- Ability to work independently and in a team environment
- Ability to maintain confidential information and type 35 WPM
- Experience in a similar industry where product knowledge was extremely important an asset
- Ability to meet deadlines and adapt to change and competing priorities