Customer Service Representative

Description:

As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are recruiting for an upcoming training class:

Class Start Date: October 17

Training Class Schedule: This class will be held from Oct. 17 - Nov. 11, 2022

Anticipated Shift After Completion of Training: 430pm, - 100am with at least one weekend shift (no summer positions available).

Compensation includes paid training, competitive salary, incentives, and shift differentials where applicable. We also offer a competitive benefit package including medical, dental, vision, pension plan, TRAVEL DISCOUNTS and more.

Eligible candidates would be required to live in the following municipalities: Lambton, Chatham-Kent, Essex, Middlesex, Elgin, Norfolk, Oxford, Perth, Huron or Bruce counties.

If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.