Customer Service Representative

Description:

If you’re looking for an exciting role in a dynamic, public service environment, this could be just the position you’re after. As a Customer Service Representative with Service BC in Penticton, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this part time position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public’s needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs.

Job Requirements:

• Minimum grade 12 graduation required, or equivalent.
• Minimum of two years clerical experience, education and/or relevant training.
• Minimum of two years customer service experience, providing excellent in-person information and services to the public.
• Minimum 12 months experience handling financial transactions (eg. payment processing, cash handling) from the public
• Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases)
• Preference may be given to applicants who have clerical and administrative office experience in a public service sector environment.