Customer Service Representative

Description:

The Customer Service Representative (CSR) is responsible for customer service, front counter general inquiries as well as telephone and email inquiries. The CSR is accountable for taking all City payments and will make deposits, post payments and be responsible for interact, electronic banking, pre-authorized payments and administration of the garbage bag tag program. Matters of a confidential nature shall be treated with due regard for the best interests of the municipality and its personnel.

This position is a contributing team member responsible for the day to day work and executing operations in line with department approved policies, plans and programs as well as efficiently meeting service standards in the delivery of municipal services.

Education & Work Experience Requirements:

The position will require a minimum of a two (2) year College Diploma in Accounting or a related field, with two (2) years of experience in a finance related customer service environment. The successful candidate will have effective communication skills and the ability to work in a busy, multi-faceted environment are necessary in addition to having a working knowledge of spreadsheets, tax software, word processing computer skills. Furthermore, the incumbent will have a demonstrated ability to function positively in a diverse range of teamwork situations and have a focus on customer service.

Remuneration:

2022 C.U.P.E. Salary Grid Band 7 $30.16/hr