Customer Service Representative

Description:

• Provide customer satisfaction excellence by creating a positive image and memorable impression
• Promptly assist customers with a wide variety of foreign currency transactions in a professional, knowledgeable, courteous, and efficient manner
• Identify customer needs and match with appropriate products or services using relationship selling techniques
• Make qualified referrals to other team members
• Own customer inquiries, concerns, and complaints
• Ensure service recovery procedures as well as security and safeguarding procedures for prevention of loss are followed
• Self-management and teamwork
• Functional level knowledge of gold/silver, foreign currency products and services
• Introductory level knowledge of administrative support, communication, and rapport-building skills

Job Requirements:

• Excellent oral and written communication skills in English, second language an asset
• Demonstrate initiative and desire for life-long learning
• Excellent customer service skills
• Analytical and problem solving skills
• Self-motivated with ability to work independently
• Bachelor degree preferred
• Cash handling experience preferred