Customer Service Representative

Description:

As a Customer Service Representative at Enbridge, you will interact with internal and external clients on a number of topics ranging from billing and invoices to move and transfer requests.

If you enjoy working with people, love participating in a team environment and thrive on data analytics, apply today!

What You Will Do (Responsibilities):

• Receive incoming calls as required. Callers include residential, commercial and industrial customers, lawyers, and internal departments.

• Handling of incoming calls from external and internal customers including: general billing inquiries, moving notices, negotiation of payment arrangements, broker information, budgets, transfers of credit balances, account information changes, and move requests.

• Follow company and business unit processes, policies and procedures.

• Transfers are the exception.

• Promote corporate programs/initiatives, as required.

• Research account information and prepare the documents to update the customer's account accordingly.

• Assist with training in the department, as requested.

• Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications):
You will have the following combination of education and experience:

• Minimum high school education.

• Excellent verbal and written skills.

• Proven desktop skills required including knowledge of Microsoft Suite products.

• Accurate keyboarding and data entry skills.

• Must have current SAP experience setting up customers & "My Account" knowledge.

• Demonstrated ability to work in a fast-paced team environment.

• Experience in a Call Centre environment preferred.

NOTE: As this position is within the Local Bargaining Unit identified above, please note that members will be given first consideration.

Diversity and inclusion are important to us. Enbridge is an

Equal Opportunity and Affirmative Action Employer