Description:
Responsibilities:
- Answer incoming calls to the help desk.
- Respond to both telephone and email inquires regarding sales, customer service and technical support. Assist or redirect to other staff as appropriate.
- Create customer trials and set up customer accounts.
Required skills and qualifications:
- Strong telephone and computer skills.
- Exceptional English language and communication skills.
- Strong administration skills with a keen eye for detail.
- Demonstrated creativity and an ability to multi-task and meet deadlines in a fast-paced environment.
- A self-starter, able to work well in a team and independently.
- Excellent Microsoft Office, database and CRM software proficiency.
- Experience working with TumbleBooks is a definite advantage. An interest in children’s books and e-books is a must!
- High potential for upward mobility as the role may expand as the company continues to grow.