Description:
- Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction.
- Ensure issues are thoroughly investigated and determine appropriate action for resolution.
- Maintain accurate records and documentation of changes to account information through the CCTS database.
- Maintain knowledge and awareness of all company policies and procedures.
- Follow all current departmental procedures, processes and methodologies.
- Escalate any unresolved customer concerns to the Manager.
- Assist on special projects as assigned by the Manager; Other duties as required.
To Succeed, You Will Need:
- Customer service / call center experience.
- Bilingual (French & English).
- Exceptional customer service skills with a strong "customer first" attitude.
- Good organizational skills and strong time-management techniques.
- Works well under pressure and in a fast-paced environment.
- Display high ethics, character and commitment to business policies and decisions.
- Display initiative in handling problems, be a team player and support changes.
Why Join?
COVID-19 SAFETY PRECAUTIONS:
- Canon is committed to the health and safety of our employees, customers and communities.
- By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.