Customer Service Representative

 

Description:

Service Nova Scotia and Internal Services (SNSIS) has a team of 1700+ employees working from offices throughout Nova Scotia. Together, we build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services.

 

 

Service excellence is at the heart of everything we do. We aim to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

 

 

Citizen Services, as a branch of Service Nova Scotia and Internal Services, represents the face and voice of the Province of Nova Scotia. We demonstrate excellence in client service by interacting with clients, providing information about government programs and services, and processing requests received across the channels of in-person, mail, fax, digital, and phone. We strive to meet and exceed service within turnaround times, and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients.

 

 

To learn more about our Department, please click on the following link: https://beta.novascotia.ca/government/service-nova-scotia-and-internal-services/about

 

 

About Our Opportunity

 

 

If you enjoy working in an in-person front-line environment and are seeking an exciting and rewarding career with lots of potential, we have a great opportunity for you as a Customer Service Representative at Access Nova Scotia.

 

 

The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program. The Access Nova Scotia environment is very fast paced with lots of variety each day. Access Nova Scotia has a client centric culture, and we pride ourselves on providing a very rewarding, supportive, and dynamic work environment. Build a fulfilling career with room for movement within our department and across government.

 

Primary Accountabilities

 

 

• Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles program.
• Ensure Access Nova Scotia meets clients needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
• Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licences, renew licence plates and more.
• Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
• Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
• Maintain the security and control of public funds and inventory.

 

 

Qualifications and Experience

 

 

Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement)

 

 

You will also possess the following skills and attributes:

 

• Strong communication skills

• Excellent attention to detail
• Flexible team-player
• Self motivated with a positive attitude
• Efficient and accurate
• Ability to manage challenging client conversations
• Strong organizational and time management skills
• Excellent judgment and problem-solving skills
• Strong data entry and computer skills