Customer Service Representative

Description:

The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. These programs and services can be provided through in person, virtual online and/or telephone services to citizens. CSR's are expected to be knowledgeable; service oriented, and exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

'Service With Heart' is provided in an environment which strives to connect with citizens and business in order to complete all aspects of an information request, application filing or financial transaction as a one visit occurrence or to make arrangements for completing their requirements on a follow through basis by subsequent mail, telephone, or in-person attention from the staff of the responsible ministry. Services are provided for provincial government programs as well as making available a variety of services on behalf of other levels of government and other public sector agencies.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.