Customer Service Representative

Description:

Core Responsibilities

• Handle customer service requests through voice, chat and email
• Understand and strive to meet or exceed metrics while providing excellent customers service
• Drive customer satisfaction through voice, chat, and email communications
• Multitask and navigate through multiple systems

Work with Us and You'll Enjoy

• Hands on paid training
• Work from home benefits include saving time, money and the environment
• Benefits including medical, dental, life and vision insurance, company matched RRSP contribution, and generous paid time off

Qualifications

• You have a high school diploma or GED equivalent
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently
• You are able to commit to 40 working hours per week

Equipment and Internet Requirements

• Desktop Computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
• Dual monitors
• 4GB RAM or greater
• i5 Processor or greater
• Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed
• ISP must be highly stable with no packet loss and latency under 150ms
• Home Router with wired link to PC