Description:
Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.
Position Description
Do you enjoy helping others and have a strong customer service orientation? Are you interested in working in a Department of Paediatric Laboratory Medicine (DPLM)? Do you have solid work experience with lab systems and processes? If so then, we have an opportunity for you!
The Customer Service Representative - DPLM will be responsible for the provision of superior customer service to the clients of the Department of Paediatric Laboratory Medicine.
Here’s What You’ll Get To Do
- Respond to inquiries to include but not limited to, results, add-on testing, sample collection requirements, taking ownership of all calls and pursue resolution.
- Communicate critical laboratory results to the most responsible healthcare provider
- Maintain accurate log of calls received and results released
- Ensure all forms and other relevant paperwork related to patient testing is accurately processed.
- Provide high level of customer service for DPLM.
- Practice correct telephone etiquette and demonstrate customer service and satisfaction skills.
- Maintain confidentiality of patient and staff information at all times.
- Display courtesy and tact at all times with peers, patients, the public and all healthcare providers.
- Print and distribute reports, transcribe results, archive and retrieve results as assigned
- Print and fax the significant findings report to the appropriate areas and provide notification to Medical Officer of Health for all reportable laboratory results.
- Prepare files for off-site storage, coordinate the transfer and retrieval of files from off-site storage facilities.
- Gather data to support department billing.
- Assist in acquisition of lab supplies, including, receiving of supplies, verification of orders and distribution of supplies to the lab.
- Assist in the development of and adheres to the Standard Operating Procedures for the customer service area.
- Participate in special projects or other duties as assigned by the Manager.
Here’s What You’ll Need
- Completion of a post-secondary degree or a recognized medical/business administration post-secondary diploma program. Completion of Medical terminology and Customer Service course(s) is also preferred.
- Minimum 3 years customer service/administrative experience, including a working knowledge of Microsoft Word and Excel and accurate keyboarding skills.
- Laboratory experience is an asset.
- Experience with computers and/or lab systems, familiarity with medical terminology.
- Excellent interpersonal and communication skills (both verbal and written).
- Strong customer service orientation, self-motivation, and proactive approach to work.
- Demonstrated excellence in organizing and prioritizing workflow.
- Ability to maintain confidentiality at all times.
- Ability to be flexible and adaptable.