Customer Service Representative

Description:

The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program and Business and Citizen Services Programs (such as Residential Tenancy and the Registry of Joint Stocks). The Access Nova Scotia environment is very fast paced with lots of variety each day. Access Nova Scotia has a client centric culture, and we pride ourselves on providing a very rewarding, supportive, and dynamic work environment. Build a fulfilling career with room for movement within our department and across government.

Primary Accountabilities

• Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
• Ensure Access Nova Scotia meets clients needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
• Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licences, renew licence plates, complete knowledge tests, marriage licenses and more.
• Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
• Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
• Maintain the security and control of public funds and inventory.

Qualifications and Experience

Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement)

You will also possess the following skills and attributes:

• Strong communication skills
• Excellent attention to detail
• Flexible team-player
• Self motivated with a positive attitude
• Efficient and accurate
• Ability to manage challenging client conversations
• Strong organizational and time management skills
• Excellent judgment and problem-solving skills
• Strong data entry and computer skills

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.