Description:
Primary Accountabilities
- Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
- Ensure Access Nova Scotia meets clients needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
- Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licences, renew licence plates, complete knowledge tests, marriage licenses and more.
- Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
- Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
- Maintain the security and control of public funds and inventory.
Qualifications and Experience
Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement)
You will also possess the following skills and attributes:
- Strong communication skills
- Excellent attention to detail
- Flexible team-player
- Self motivated with a positive attitude
- Efficient and accurate
- Ability to manage challenging client conversations
- Strong organizational and time management skills
- Excellent judgment and problem-solving skills
- Strong data entry and computer skills