Customer Service Representative

 

Description:

In this role as a Customer Service Representative, you will be responsible for helping people in-person, by phone, and through digital channels. You'll handle tasks like data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind, helpful, and inclusive service that truly makes a difference. We are committed to providing "Service with Heart" to everyone we serve.

Qualifications:
Education and Experience Requirements

  • Minimum Grade 12 graduation or equivalent (GED).
  • Experience providing inclusive customer service to diverse clienteles.
  • Experience using digital applications to search for and record information.

 


Preference may be given to applicants with one (1) or more of the following:
 

  • Multiple years of experience in any of the above requirements.
  • Experience providing in-person customer service.
  • Experience providing customer service though phone or digital channels.
  • Experience delivering customer service in a high volume, fast-paced, rapidly changing environment.
  • Experience with conflict resolution and de-escalating situations.
  • Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns.
  • Experience maintaining administrative files and record keeping.
  • Experience delivering service in a regulated or legislated environment following processes and procedures.
  • Customer Service training and/or education.
  • Experience handling financial transactions (e.g., payment processing, cash handling) from the public.

Organization BC Public Service
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Service Representative
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-09-16 10:39 am
Expires on 2024-12-22