Customer Service Representative

Description:

The Customer Service Representative (CSR) is responsible for receiving, reviewing, and
processing customer tool orders. CSR are the liaison between DTI production and the
customer for communicating the In-Process status of customer orders. Duties include
managing the workload of the Tool Expeditors, Service Technicians, Machinists, Welders,
QA/QC and NDE personnel to meet requested delivery requirements. Duties will also
include communicating with customers any Non-Conformance concerns and reporting
those concerns to the Quality Manager. They are required to adhere to all safety and quality
policies implemented by Drilling Tools International, Inc. This is a salary exempt position.

Education:

• GED or High School Diploma, Technical background preferred.

Experience:

• 1-5 years previous CSR experience or in-house CSR trainee program preferred.
• Computer experience

Qualifications:

• Technical Aptitude
• Coordination skills working with schedules on multiple projects.
• Ability to communicate on technical issues.
• Strong organizational judgment.
• Ability to successfully work with people in all areas of the organization.
• Certified to drive a forklift.
• Computer skills and an Aptitude to expand on computer skills.

Key Responsibilities/Essential Functions of the Position:

• Daily interact with operations and sales staff and confirm resources for operation

and production are available.

• Leads employees through the entire rental procedure from tool order, order

preparation, order shipment, order return, tool inspection and repair, and
accurate and prompt billing paperwork processing for timely billing.

• The ability to communicate with vendors, customers, expeditors, technicians, and

the operations manager all needs for product realization.

• The ability to work with and understand the multiple specifications for Rotary Drill

Stem Elements.

• The ability to work with and understand all aspects of the API/Q1 Specification for

Quality Systems Standard

• The ability to understand and coordinate NDE work under the requirements of

nondestructive examination standards.

• The ability to accurately record customer requests and requirements.
• Lead and/or present safety topics and conduct safety meetings.
• Inventory supplies and order as necessary.
• Other duties as assigned.