Description:
This position is responsible to answer thoroughly and accurately all customer enquiries relating to industry changes, billing (electric and water) collections, service information, final readings, and service changes.
Major Responsibilities:
- Calling customers regarding past due accounts and/or payment arrangements.
- Scheduling and issuing disconnection of service.
- Submission of unpaid final bills to collection agency.
- Determine security deposit requirements on accounts in accordance with corporate policy.
- Process bankruptcy and receivership documents.
- Process water and wastewater accounts.
- Schedule, co-ordinate and follow up on service changes and new services; work orders and service instruction orders issued to Operations, Metering and Engineering.
- Determine if drawing and conditions of service are required from electrical contractors and/or new property owners.
- Co-ordinate and schedule installation and completion of new services for electric and water.
- Process trouble reports and forward to appropriate departments for action.
- Record pertinent data received from customers to effectively respond to planned or emergency outages.
- Prepare standard services for electric and water for customers on request and apply applicable standard miscellaneous charges.
- Prepare monthly statistical reports using various software programs.
- Back up to all Customer Service functions, including clerical duties.
- Contribute to a positive workplace culture by fostering collaboration, maintaining a positive attitude, supporting our customers, and contributing to a respectful and inclusive environment.
What You Will Bring:
- Applicants must have successfully completed a high school diploma or equivalent.
- A minimum of one (1) year of relevant customer service experience is required, preferably in a utility customer service or call center environment.
- Proficiency in Microsoft Office software applications and ability to accurately perform basic mathematics required to perform this role.
- This position requires a reliable team player with impeccable communication and interpersonal skills.
- The ideal candidate demonstrates an ability to understand and convey electricity regulatory changes impacting customers and can multi-task in a fast-paced, diverse daily work environment.
- Candidates may be tested as part of the interview process.