Description:
We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:
Providing exceptional service to our Clients and our Associates at our Cash Desk- Performing daily cash handling functions including opening/closing registers and processing all sales transactions
- Bagging and tissuing purchased product on behalf of customers
- Answering store phones
- Maintaining the Service desk
- Updating and maintaining client information files including membership in our Sartoria Loyalty program
- Assisting with Inter-store transfer processing and e-commerce requests and shipments
- Assisting clients who have purchased on-line but are picking up products in-store
Successful candidates will require:
- 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
- A strong service orientation – a demonstrated desire to wow our customers!
- Detail oriented
- Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
- The ability to work effectively as part of a team
- Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
- Strong communication skills