Customer Service Representative

Description:

We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:

• Providing exceptional service to our Clients and our Associates at our Cash Desk

• Performing daily cash handling functions including opening/closing registers and processing all sales transactions

• Bagging and tissuing purchased product on behalf of customers

• Answering store phones

• Maintaining the Service desk

• Updating and maintaining client information files including membership in our Club Harry Loyalty program

• Assisting with Inter-store transfer processing and e-commerce requests and shipments

• Assisting clients who have purchased on-line but are picking up products in-store

Successful candidates will require:

• 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Detail oriented
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills

What are the perks of the job?

• Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn.
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future