Description:
Duties and Responsibilities include:
- Identify and create opportunities to enhance each and every person's YMCA experience
- Meet and exceed customers’ expectations in all service aspects at the Customer Service desk
- Complete all membership/program related duties with accuracy
- Accurately complete all transactions, payments, cash-outs, and balancing
- Communicate a large quantity of information clearly and concisely in person, via email, and over the telephone by understanding the organizational structure of the YMCA Calgary Association
- Develop and maintain smooth, cooperative working relations with all staff and volunteers
- Aid in the training of all new staff and volunteers
- Work in a team environment to achieve optimal collective results
- Share responsibility for weekly upkeep of desk inventory and lost and found items while ensuring a well-stocked and clean work area at all times
- Participate in the Staff and Volunteer aspect of the Annual Campaign