Description:
The successful candidate will be required to respond efficiently and professionally to all customer enquires related to billing, collections, service transaction, and energy efficiency. The candidate will process the transactions resulting from these calls and perform other core functions in the areas of collections, billings, and payment entry.
- Accurate billing and processing of electric, water/sewer accounts, using Harris NorthStar Customer Information System and various other metering data systems;
- A strong level of accountability required to verify critical information;
- Able to prioritize and multi-task in a fast paced, high volume environment while adhering to critical deadlines;
- Strong mathematical skills required to perform rate testing and manual adjustments, independently;
- Develop efficiencies to improve individual productivity and contribute to department process improvement;
- Handle customer inquiries and communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure;
- Set up, reconcile or finalize customer accounts;
- Produce service orders and process high volume water locates within the required processing time
- Conduct control checks on a frequent basis to verify quality of work;
- Process customer payments and daily balancing;
- Perform weekly invoice settlements and reconciliations;
- Equal billing Reconciliation/Calculation/Maintenance;
- Complete correspondence related to customer accounts;
- Promotion of various customer services and Conservation initiatives for company;
- Adhere to department procedures, company policies and regulatory requirements;
- Other duties as assigned.
QUALIFICATIONS:
Experience in a regulatory or utility environment is considered an asset, as is a sound knowledge of electric utility service supply policies, rate structures, payment options, collections, and privacy policies, as well as experience with the Northstar (Harris) Computer Information System.
- Minimum 3 or more years relevant experience in Customer Service and Billing;
- A proven team player, possessing strong problem-solving and communication skills and an aptitude for mathematics;
- Demonstrated commitment to continuous improvement; customer service and teamwork principles is necessary;
- Excel skills including proficiency in all other MS applications and working knowledge of computerized information systems;
- Demonstrated excellent interpersonal, problem-solving, quality management, organizational and communication (verbal and written) skills, together with the ability to maintain professional and effective working relationships with customers, staff, and outside agencies;
- Knowledge and understanding of utility billing system and of the NorthStar CIS is an asset.
- Knowledge and understanding of practices relating to the Ontario Energy Board’s Rules and Regulations; and the Independent Electricity System Operator’s Settlement Procedures is an asset.