Customer Service Representative

Description:

RESPONSIBILITIES:

• Provide schedule planning support to health care team

• Appropriately schedule staff to ensure continuity of care in the provision of service delivery

• Update and maintain an electronic client database

• File and maintain client records

• Perform data entry of all relevant client, employee and billing information

• Respond to all caller inquiries with efficiency and appropriate urgency

• Provide support to billing activities

• Generate and distribute various scheduling and billing reports

• Investigate and follow up in errors/discrepancies in services ordered or provided.

• Other office administrative duties as assigned.

REQUIREMENTS:

• This role is full-time day position including 2 weekends in a 7 week period. Must be flexible to work evening, days, stat holidays and weekends.

• Must have a quiet confidential space to work from

• Must have access to the internet and a computer

• Intermediate data entry/keyboarding skills

• Experience using a PC database

• Intermediate reading comprehension and excellent verbal communication skills

• Demonstrated customer service skills and problem solving

• Adaptability and the ability to deal with tight deadlines

• An ability to work independently

• An ability to prioritize, multi-task and deal with competing priorities

• Good personal organizational skills

• Courses in medical administration or health care training are preferred

• Experience working for a community health provider is preferred

• Related work experience and a familiarity with community health care services is preferred

• Basic computer skills in MS Word and MS Excel are preferred