Customer Service Representative

Description:

A quick note on your availability – our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. We’d like for you to be flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.

• Product knowledge - Deeply understand the lSI products and Investor’s Edge platform to ensure clients receive exceptional support.

• Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.

• Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.

Who you are

• You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.

• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You engage with your heart and mind. You care about people, and you understand different perspectives. You listen and learn from the experience of others.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.