Description:
You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:
- Complimentary YMCA Calgary membership including a linked membership for dependent children;
- Program discounts;
- Ongoing leadership development and opportunities;
- Leadership award opportunities;
- Scholarship opportunities;
- Paid recertification and training.
What qualifications are we looking for?
At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;
- Exceptional customer service attitude;
- Strong computer skills;
- Be resourceful, organized and handle change well;
- Effective time management and welcomes change;
- Clear communicator - in person, over the phone, and through email;
- Evidence of a clear Police Information Check including a Vulnerable Sector Search;
- Three professional references required.
What does this role look like at YMCA Calgary?
The Customer Services Representative will:
- Identify and create opportunities to enhance each and every person's YMCA experience;
- Meet and exceed customers’ expectations in all service aspects at the Membership desk;
- Complete all membership/program related duties with accuracy;
- Accurately complete all transactions, payments, cash-outs and balancing;
- Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA Calgary Association;
- Develop and maintain smooth, cooperative working relations with all staff and volunteers;
- Aid in the training of all new staff and volunteers;
- Work in a team environment to achieve optimal collective results;
- Share responsibility for weekly up keep of desk inventory and lost and found items while ensuring a well-stocked and clean work areas at all times;
- Ability to problem solve.
What qualities do we look for in YMCA Calgary Staff and Volunteers?
Our employees embody the YMCA values of honesty, caring, respect and responsibility. In addition, they model and are committed to the following competencies;
- Developing Self and Others: Developing people with a view toward present and future capacity.
- Building Purposeful Relationships: Relating to people authentically with their best in mind.
- Creating a Culture of Community: Gathering people to purpose and vision.
- Making Intentional Impact: Intending to make a difference every day.
- Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
- Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
- Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.