Customer Service Representative

Description:

As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

What you’ll do on a typical day: Bill shipments pursuant to applicable tariffs and pricing agreements Recognize and resolve documentation errorsAssist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing Process over, short and damaged freight and related documentation for customer resolution

What you need to succeed at XPO:

At a minimum, you’ll need: 2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Availability to work a variety of shifts, including days, evenings, nights and weekends It’d be great if you also have: Transportation experienceExcellent verbal and written communication skills This job requires the ability to: Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery Be part of something big.