Customer Service Representative

Description:

As the first point of contact, the CSR is responsible to set a positive, professional tone in all interactions with clients ensuring the Algonquin College experience is held to the highest possible standard.

Required Qualifications:

• One (1) year certificate in Office Systems/Office Administration/Business program.

• Minimum of two (2) years frontline, client service experience providing information on the programs, courses and learning management systems typical of an online learning environment in required.

• Previous experience de-escalating emotional clients and providing emotional support to distressed clients is preferred.

• Incumbent should be able to navigate college CRM and SiS systems to resolve specific student inquiries.

• Experience with triaging client inquiries to second-level support from academic and operational staff.

• Experience in a high-demand client service environment, ability to manage competing priorities.

• Explaining new concepts to clients and people who are new or returning to a digital learning environment.

• Working in an environment with a high level of change and development.