Description:
While modelling our Centre’s “First Impressions”, the incumbents are the first point of contact for all general enquiries from a high volume of prospective and current Centre for Hospitality & Culinary Arts (CHCA) students; as it relates to courses, programs, schedules, and their academic standing (Degree Works reports).
Key responsibilities:
- Ensures timely and accurate information is provided, upon request to students, prospective students, staff, and public, by phone email or in person (regarding, but not limited to program registrations, course progression, international status, certificate courses, student services, Electives Office).
- Liaises with students and ascertaining their needs, providing students with appropriate referrals to other GBC departments and resolving problems or directing inquiries to appropriate person for solution, as necessary.
- Refers students to intra-college service supports, such as Student Service Centre, International Centre, and Counselling & Career Coaching; liaises with student services and completes paperwork required to facilitate access to services as appropriate.
- Assists with tour requests from high schools and other outside recruitment initiatives.
- Ensures student records are accurate and up to date, escalating any issues to the Registrar’s Office.
- Ensures timetable conflicts are communicated to appropriate stakeholders and resolved.
- Provides divisional administrative support and takes active role in start-up/end of term activities.
- Other duties as assigned.
Educational and Experience Requirements:
- Three-year diploma or degree or equivalent from a recognized post-secondary institution in Business Administration, Hospitality, Office Management, or an equivalent combination of relevant education and practical experience.
- Minimum of two (2) years’ experience working in the Hospitality industry as part of a busy customer service team where multi-tasking was necessary, working in an environment where diversity of people and situations are encountered.
- Experience working with relational databases and experience in facilitating conflict resolution.
Skills and Attributes:
- Excellent time and organizational skills; ability to prioritize and delegate tasks.
- Demonstrated communication, collaboration, interpersonal and teamwork skills at a professional level.
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.