Customer Service Rep

Description:

Kitchen Craft is currently looking for professional Customer Service Representatives to work with processing our customers’ orders and resolving issues. Kitchen Craft is committed to providing a top notch customer experience by delivering an exceptional interaction with every customer to achieve maximum results regarding orders, products and service.
About Us

At Kitchen Craft, a division of MasterBrand (MLLC) we make kitchens come to life. MasterBrand is the #1 cabinet company in North America and we are on a mission to become the best in the world. We are looking for Customer Service Representatives who are passionate about helping us achieve our vision. When you’re on our team, you’re helping customers fulfill their dreams of a comfortable, inviting home that brings family and friends together.

What We Are Looking For

Our most successful Customer Services Representatives have a passion for providing outstanding customer service and a highly contagious positive attitude. A detail-oriented person with strong written communication skills will do well in this role as accuracy and diplomacy are required to build and maintain strong relationships with customers, sales, and colleagues alike.

As a Customer Service Representative, You Will:

Assist all customers through reviewing their incoming orders, questioning invalid order items or codes, and working with custom team on drawing and special quotes. Both Manual Entry and EDI processing.

• Respond to customer inquiries regarding; order status, product information, order processing
• Be an active listener and creative problem solver to help resolve customer inquiries
• Maintain customer account information and process orders with high level of speed and accuracy
• Perform detail-oriented administrative tasks while maintaining a positive attitude.
• Provide a meaningful and positive experience with every customer interaction

What We Offer:

• Work From Home
• Day Shift with varying start and end times
• A competitive starting wage with an annual incentive plan
• Benefit Package including Employee Assistant Program
• Employee Cabinet Purchase Program for you to create your own dream Kitchen
• Development and Career Opportunities
• Team oriented environment (may include cross-functional training in other roles)