Description:
As a Customer Service Manager, you will be responsible to manage the Front End Operations while
providing exceptional Customer Service to our customers.
Duties/Responsibilities:
- Schedule staff to ensure adequate coverage of department
- Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and
resolve common problems
- Train and coach Cashiers and Customer Service Supervisors
- Ensure accuracy of work of staff and provide training and support as needed
- Responsible for overseeing the Carlton Cards and magazine orders and training staff on how to
process and do returns
- Monitor inventory of POS products and tobacco. Ensure incoming product is accounted for,
report any damage or missing, and place orders
- Troubleshoot the POS system and contact Howell as needed
- Attend to customers in person/over the phone and resolve customer complaints
- Facilitate effective internal communication by serving as liaison between management and
department, sharing information on topics of concern and updates.
- Facilitate inter-departmental communication to effectively provide customer support
- Ensure the visual standards and image of the department are maintained, such as store displays,
signage and cleanliness
Qualifications:
- Excellent Customer Service
- Strong communication and organizational skills
- High school education preferred or equivalent combination of education and experience
- 1 year experience working in a retail setting
- Experience as a supervisor in a retail setting is an asset
- Available to work varying shifts
Starting wage: $25.00/hour
Benefits:
- Medical & Dental Benefits and Long Term Disability (after 3 Month Probation completed)
- Employee Assistance Program and Maple Program (after 3 Month Probation completed)
- RRSP program (after 3 Month Probation completed)
- Dayforce Wallet – access your pay when you want