Description:
It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:
- This position is responsible for responding to and resolving customer inquiries and concerns for WINNERS, HomeSense and Marshalls stores across Canada.
- Responsible for effectively and efficiently responding to customer inquiries, resolving any conflicts or challenges that have been identified
- Liaise with stores to investigate customer opportunities and/or respond to inquiries by communicating action plan to ensure amicable customer resolution
- Review and approve with Supervisor: authorization, monetary compensation to customers, documenting information within customer service database, keeping team members informed of cases as they arise
- Provides feedback on customer experiences received with Supervisor to share with internal partners, including but not limited to Loyalty, Marketing, Systems, Loss Prevention, Store Operations
What you’ll need
To begin your career with us, you’ll have:
- College Diploma or Bachelor’s Degree in Retail or Business Management preferred
- Minimum of 2 years in customer service function.
- Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately;; able to develop and build relationships with internal and external partners / team members; customer service skills including efficiently and effectively responding to inquires or resolving any conflicts or problems that might arise
- Background in Insurance an asset