Customer Service Cashier

Description:

Under the supervision of the Revenue Systems Coordinator, this position provides general administrative support, and receives and processes payments for a variety of civic services and programs

Duties & Responsibilities

• Receives and processes payments for a variety of civic services and programs.

• Balances and deposits cash, cheques and Interac payments.

• Maintains accurate daily records, including transaction data and batch totals, and enters them into the revenue collection system.

• Responds to a large number of enquiries from the public, redirecting them, as necessary, to other sections of the Department, other departments, other utility companies and private parking companies.

• Monitors supply of rolled coin, orders new supply from bank regularly, distributes coin, balances coin, and keeps accurate records.

• Receive and process cheque cashing requests from other departments to replenish petty cash.

• Provides administrative support for the Corporate Revenue division, including sorting and distributing mail, filing documentation and processing data.

• Monitors supplies and requests orders in a timely manner.

• Performs other related duties as assigned

Qualifications

• Graduation from a business college OR Graduation from a one-year, post-secondary business-related program.
• One year’s related cashier and customer service experience.
• Knowledge of modern office equipment, practices, procedures and systems.
• Knowledge of basic accounting procedures.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to maintain accuracy and attention to detail.
• Ability to deal courteously, tactfully and effectively with the public and civic employees.
• Ability to participate effectively as a team member and to adapt to changes in scheduling, procedures and office equipment.
• Ability to follow cash handling and security protocols