Description:
Join our team and you and your immediate family members will enjoy perks such as: special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to any of our other Canadian locations when we have open positions, or take a management career path!
Our Customer Service Agent, explains why she is passionate about her work:
"Meet Kamaljeet, Customer Service Agent "
Purpose of Position:
To provide exceptional customer service by greeting and serving passengers at airport counters and gates.
Key Responsibilities:
- Using an airline computerized system:
- Make reservations and assessing fares;
- Ticketing and complete daily sales reports;
- Passenger check-in;
- Check, weigh the baggage, calculate any excess baggage charges and process payment.
- Make general passenger announcements.
- Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
- Provide outstanding customer service answering general inquiries at the airport.
- Assist passengers requiring special handling.
- Handle and resolve customer complaints.
- Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
- Other related duties as assigned.
Depending on the base, other duties may include:
- Cargo processing.
- Handle missing baggage and damaged baggage claims.
- Jet-way operation.
- Conduct radio communications with aircraft and record flight information.
Qualifications:
- High school diploma or equivalent.
- Previous airline experience or post-secondary courses in travel and tourism are definite assets.
- Minimum one (1) year of customer service experience.
- General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
- Demonstrated judgment and problem-solving ability and effective decision-making skills.
- Excellent interpersonal, verbal and written communications skills.
- Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
- If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
- Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
- English language required.
- French language is considered an asset*