Customer Service Agent

Description:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:
Using an airline computerized system:
Make reservations and assessing fares;
Ticketing and complete daily sales reports;
Passenger check-in;
Check, weigh the baggage, calculate any excess baggage charges and process payment.
Make general passenger announcements.
Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
Provide outstanding customer service answering general inquiries at the airport.
Assist passengers requiring special handling.
Handle and resolve customer complaints.
Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
Other related duties as assigned.