Description:
To provide exceptional customer service by greeting and serving passengers at airport counters and gates.
Key Responsibilities:
- Using an airline computerized system:
- Make reservations and assessing fares;
- Ticketing and complete daily sales reports;
- Passenger check-in;
- Check, weigh the baggage, calculate any excess baggage charges and process payment.
- Make general passenger announcements.
- Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
- Provide outstanding customer service answering general inquiries at the airport.
- Assist passengers requiring special handling.
- Handle and resolve customer complaints.
- Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
- Other related duties as assigned.