Customer Service Agent

 

Description:

It’s safe to say, there’s no shortage of variety in what we do. Here are some key accountabilities of the role:

  • Actively support the store in TJX provided uniform.
  • Detect and prevent people to commit theft and fraud against TJX stores and facilitate their civil and criminal prosecution, if needed (Incident reports, report to police, attend court and testify, as required)
  • Respond to pedestal alarms and provide customer service.
  • Acknowledge and greet customers.
  • Access to CCTV equipment to view store activity.
  • Assist and support Store Investigators during suspect apprehensions.
  • Utilize CCTV equipment and/or floor walking to surveille store activity.
  • Work along with our Organized Retail Crime (ORC) Investigators to investigate, identify, and report on external loss from repeat offenders and/or organized groups.
  • Report alert signals and support our Regional Internal Investigators on internal dishonesty investigations.
  • Report issues and support our Supply-chain Investigators regarding possible losses related to the supply chain.
  • Work alongside our Loss Prevention Remote Investigators to identify, report and file external incidents with law enforcement.
  • Support District Loss Prevention Managers by reporting possible shrink opportunities within their stores.
  • Work with and report directly to a Store Investigation’s Supervisor, from within the Loss Prevention department.
  • Possibility to support multiple stores and/or markets.

Organization TJX Canada
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Service Agent
Job Location British Columbia,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-02-13 12:54 pm
Expires on 2024-12-14