Description:
Primary Duties and Responsibilities:
- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
- Distributes and verifies application forms for accuracy and completeness.
- Investigates problems or errors in licence records and initiates corrections.
- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
- Collects applicable fees accurately.
- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.
- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.
- Contacts members of the public to communicate information and correct errors.
- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.
- Escalates customer concerns and redirects customers to other government agencies, when required.
Qualifications:
To be successful in this role, you must have:
- Valid Ontario class “G” of licence is required.
- 1-4 years of customer service experience in a service environment is preferred to include, but not required:
- Airline Industry
- Financial Industry
- Banking Industry
- Federal and Local Government Services
- Healthcare Industry
- Must have and maintain an acceptable driving record.
- Intermediate-level computer skills in Microsoft Office are required.
- Touch-typing and data entry.
- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and existing vehicles up to 30 times per shift.