Customer Service Agent

 

Description:

Purpose of the Job:

  • Provides information and assistance related to driver examination services.
  • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.
  • Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.
  • Ensures the fair and proper conduct of examinations.
  • Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
  • Provides Security Guard Testing (SGT) examination services support.

Primary Duties and Responsibilities:

  • Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
  • Distributes and verifies application forms for accuracy and completeness.
  • Investigates problems or errors in licence records and initiates corrections.
  • Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
  • Collects applicable fees accurately.
  • Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.
  • Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.
  • Contacts members of the public to communicate information and correct errors.
  • Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.
  • Escalates customer concerns and redirects customers to other government agencies, when required.

Organization Serco North America
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Service Agent
Job Location Toronto,Canada
Shift Type Morning
Job Type Part Time
Gender No Preference
Career Level Intermediate
Salary 22 - 0 | £  / Hourly
Experience 1 Year
Posted at 2023-02-06 11:06 am
Expires on 2024-12-10