Customer Service Advisor

Description:

The Continuing Education and Contract Training (CECT) Customer Service Advisor is the first point of contact to provide front line customer service to CECT students (including online, Ontario Learn & face to face ), as they relate to admission inquiries, processing registrations, fee set-up & collection, accessing courses, providing information on courses, programs and certificate selections, new opportunities and course changes as well as delivering support services that enhance the student experience.

In collaboration with the Continuing Education Managers, schedules courses and classes in Evolve as part of course set up to open registration. Completes grad audits, grade collection, and produces certificates. Provides feedback to Continuing Education Managers to assist with program development & improvement.

Assists with development of ad hoc in-house marketing materials for print/web as needed.