Customer Service

Description:

Compensation includes paid training, competitive salary, and eligibility for monthly incentives. We also offer
a competitive benefit package including medical, dental, vision, pension plan, TRAVEL DISCOUNTS and more.

If this training class start date is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/

• Associates who work remotely are expected to maintain a work environment that is conducive to performing their assigned work. It should be safe and secure, ergonomically appropriate for the individual, and free of interruptions.

• Applicant is responsible for working directly with Internet Service Provider (ISP) for set up & support. Minimum requirements of 3 Mbps download speed and 1 Mbps upload speed must be set up and maintained. (Mbps = Megabits per second). Must have a physical cable plug-in (ethernet) connection.

Be inspired to discover the best version of yourself as you connect with people through the power of travel.

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.