Description:
Reporting to the Supervisor of Customer Service, the Customer Service/Collection Representative’s responsibilities include, but are not limited to:
- Provide front-line service to the public, in-person and over the phone regarding billing inquiries, payment arrangements and other customer service-related questions.
- Effectively deal with people professionally, while complying with company policies and procedures.
- Open and close the office for daily operation and process all payments.
- Organize and enter all new services/upgrades service orders, keeping track of payments, as well as authorizations.
- Answer enquiries from contractors and electricians about trenching, cable costs and ESA approvals and arrange for layouts.
- Process general service orders.
- Collect tenant/landlord forms and hydro applications. Send all new landlords the Continuous Service Agreement.
- Contacting customers to collect on outstanding accounts and set up payment arrangements while being compliant with regulatory rules and guidelines.
- Redirect returned mail and enter appropriate address changes into the billing system.
- Print final service orders daily.
- Respond to customer inquiries regarding their accounts and negotiate acceptable payment arrangements within pre-defined guidelines.
- Balance the day’s receipts and prepare bank deposits. Take deposits to the bank.
- As Wasaga Resource Services Inc. is a small business entity, office staff must be not limited to the above and versatile enough to relieve in other areas as required/requested.